Outstanding Advocacy and Compassion in Support of Military Families
Goldbelt Glacier Medical Special Needs Coordinator Maria Roselyn Lacsamana-Leyva, MSW, EFMP, exemplifies the very best in patient advocacy and family-centered care at Misawa Air Base. Recently, she was recognized for her heartfelt and extraordinary dedication, professionalism, and compassion when serving military families. Roselyn serves on the Goldbelt Glacier’s U.S. Air Force medical services contract under the Defense Health Agency, managed by program manager Jen Juliano.
In a critical medical clearance situation with less than 24 hours before a family’s required departure, Ms. Lacsamana-Leyva responded with urgency and unwavering commitment. She worked tirelessly to expedite the medical clearance process, coordinated closely with the transferring hospital and medical staff–and personally reached out to multiple bases to resolve outstanding requirements that could have delayed care. Maria went well beyond her normal duty hours to maintain continuous follow-up and clear communication to ensure no detail was overlooked to see the job from start to finish.
One of the comments that stood out from the Interactive Customer Evaluation was, “what could have been an overwhelming and stressful experience was transformed into one marked by reassurance, confidence, and peace of mind for the family involved.”
Comments like this illuminate the ethos of our mission at the Exceptional Family Member Program–caring for the whole family. Ms. Lacsamana-Leyva’s advocacy, expertise, and compassion resolved a complex situation under intense time constraints, while demonstrating a deep commitment to the well-being of those she serves.
Her dedicated work is a powerful reminder of the impact that our dedicated professionals can have on military families. Her exemplary performance is a testament to the high standards of care and service delivered across the program. We are proud to recognize Ms. Lacsamana-Leyva for setting the gold standard with her outstanding dedication that truly makes a difference for our military families.